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Support Services
Information Systems, by its nature, is a living, breathing animal. As you know, communications
and data delivery are a necessity, and your IT structure is the backbone to your business.
Proactive maintenance and recovery services are key elements to maintaining your operation. TechWise will
be there to help ensure your focus can stay on your business, not the structure behind the scenes,
easing your concerns and keeping you up-to-date in all aspects of your IT environment.
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On-site & Remote Troubleshooting
TechWise can provide on-site support when needed, and also offer remote troubleshooting and maintenance
for a quicker, more efficient response.
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Hardware & Software Inventory & Licensing
TechWise can keep you up to date on all software licensing, security patches, virus updates, and more.
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Hardware & Software Repairs & Upgrades
As with any electronic device, wear and tear as well as new technology releases continue to
occur. Proper maintenance can help prevent larger disasters, but normal use will cause devices
to wear out, or just become obsolete. Our job is to minimize the impact of these time-dependent
occurrences, saving you time and money on your IT budget. And with a TechWise Maintenance Plan
proactively maintaining your systems, we can help maximize the life you get from each component,
and make you aware of the options when the time comes to take action.
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Installation & Configuration
With expertise in hardware and software installation, configuration, and licensing, our
technicians will make sure your systems are prepared the way you need them.
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Data backup and Disaster Recovery
One of the most important of all elements in an IT environment, backup and recovery are critical
in getting a business through the inevitable issues that arise. TechWise can make sure you are
aware of all backup options, and provide the necessary tools to make recovery from disasters as
painless as possible.
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Standard Consulting Services
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Hardware Services
- Network Cabling
- PC Workstation build up
- Server build up
- Keyboard/Video/Mouse switch and server room cabling
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Network Support Services
- General network troubleshooting
- Standard router and switch configuration
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Operating Systems Services
- Workstation OS installation and configuration
- Server OS installation and base configuration
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Application Support Services
- Client off-the-shelf application installation
- Server application and basic installation and configuration
- Web site design
- Web master and management
- Advanced application configuration
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Custom Consulting Services
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- Virtual CIO and mentoring
- Deployment automation
- Cisco equipment configuration
- Network and Systems Architecture support
- MS Active Directory/GPO design and troubleshooting
- Security review and configuration
- Migration planning
- Email and MS Exchange design and advanced troubleshooting
- MS SMS design, implementation and troubleshooting
- Custom Software Services
- Application design
- Database design and troubleshooting
- Application development
- Custom application installation
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